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Update the availability in SLE

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Updated the business hours and the availability of systems and how we will
respond to it.

We plan to have availability in 24x7 in case of Critical and Important services,
but we will not respond to outages outside business hours. For example if
buildsystem will stop working over the weekend, nobody have to fix that till the
Monday. If anybody wants to fix that immediately they are free to do so, but are
not expected to do that.
This commit is contained in:
Michal Konečný 2023-07-10 14:38:45 +02:00
parent b0a147d27e
commit 783f0f00ef
1 changed files with 10 additions and 6 deletions
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16
modules/ROOT/pages/sle.adoc
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@ -13,7 +13,7 @@ Fedora Infrastructure is a community team, involving volunteers as well as
people employed by Red Hat to work on Fedora.
However, despite the help of volunteers, primary business hours are mostly
aligned with the work schedule of Red Hat. Normal hours should be seen as
Monday through Friday from 1400 UTC to 2300 UTC, excluding US national holidays
Monday through Friday from 1000 UTC to 2300 UTC, excluding US/EU national holidays
and a 2 weeks end of year closure affecting staffing and response times.
Services outside of primary business hours are done on call and depend on
@ -56,12 +56,16 @@ the availability of staff.
The general design of service priorities is that of concentric circles, where
items rely on services in their own circle or a circle below them.
. *Critical* services are ones which Fedora Infrastructure will work on 24x5
with a 52 week coverage if an unplanned outage occurs. Services will be
configured to be highly available with an estimated planned/unplanned
uptime of 95%. Response time should be within 4-8 hours.
. *Critical* services are ones which Fedora Infrastructure will work to be available
24x7 with a 52 week coverage if an unplanned outage occurs.
Services will be configured to be highly available with an estimated
planned/unplanned uptime of 95%. Response time should be within 1 hour during business
hours. Outside business hours this will be addressed when the Fedora infra staff is
available.
. *Important* services are ones which Fedora Infrastructure will work to be
available 24x5 with a 50 week coverage. Response time should be within a day.
available 24x7 with a 50 week coverage. Response time should be within a day
during business days. Outside business days this will be addressed when the
Fedora infra staff is available.
. *Normal* services are ones which Fedora Infrastructure will work to be
available during primary work hours. Problems outside of these hours will
be looked at as people are available. The services may be available