diff --git a/modules/ROOT/pages/sle.adoc b/modules/ROOT/pages/sle.adoc
index 4a7e915..8728e30 100644
--- a/modules/ROOT/pages/sle.adoc
+++ b/modules/ROOT/pages/sle.adoc
@@ -13,7 +13,7 @@ Fedora Infrastructure is a community team, involving volunteers as well as
 people employed by Red Hat to work on Fedora.
 However, despite the help of volunteers, primary business hours are mostly
 aligned with the work schedule of Red Hat. Normal hours should be seen as
-Monday through Friday from 1400 UTC to 2300 UTC, excluding US national holidays
+Monday through Friday from 1000 UTC to 2300 UTC, excluding US/EU national holidays
 and a 2 weeks end of year closure affecting staffing and response times.
 
 Services outside of primary business hours are done on call and depend on
@@ -56,12 +56,16 @@ the availability of staff.
 The general design of service priorities is that of concentric circles, where
 items rely on services in their own circle or a circle below them.
 
-. *Critical* services are ones which Fedora Infrastructure will work on 24x5
-  with a 52 week coverage if an unplanned outage occurs. Services will be
-  configured to be highly available with an estimated planned/unplanned
-  uptime of 95%. Response time should be within 4-8 hours.
+. *Critical* services are ones which Fedora Infrastructure will work to be available
+  24x7 with a 52 week coverage if an unplanned outage occurs.
+  Services will be configured to be highly available with an estimated
+  planned/unplanned uptime of 95%. Response time should be within 1 hour during business
+  hours. Outside business hours this will be addressed when the Fedora infra staff is
+  available.
 . *Important* services are ones which Fedora Infrastructure will work to be
-  available 24x5 with a 50 week coverage. Response time should be within a day.
+  available 24x7 with a 50 week coverage. Response time should be within a day
+  during business days. Outside business days this will be addressed when the
+  Fedora infra staff is available.
 . *Normal* services are ones which Fedora Infrastructure will work to be
   available during primary work hours. Problems outside of these hours will
   be looked at as people are available. The services may be available