= Externally Hosted Services

There are services which are requested but not hosted using the traditional Fedora infrastructure. This SOP describes
the process for getting those services integrated.


== Contact Information
Owner:::
  Fedora Infrastructure Team
Contact:::
  #fedora-admin, sysadmin-main, sysadmin-dns
Purpose:::
  Allow externally hosted services to appear as *.fedoraproject.org

== Description

Allowing external services to have a *.fedoraproject.org DNS entry will be decided on a case-by-case basis. Regardless
of where or how a service is hosted, if it can be accessed via a Fedora project domain, there is an impression that we
are responsible and that the service represents us.

To submit a service for consideration, open an infrastructure ticket with the following information:

 * What is the promise of support?

 * Is there a point of contact for issues of normal priority?

    - If there are problems identified, this is the contact point that will deal with them.
    - Use common sense to decide whether the point of contact should be included in the ticket. If it's not included,
      be ready to submit it via less public channels.

 * Is there a point of contact for emergency or sensitive issues?

    - This is for issues which either can't wait for the normal support process or require more descretion.
    - This will frequently be contact information (email, phone number) for a specific person
    - Do not put contact information for individuals in the ticket

 * Acknowlegement that the service provider has been told who is authorized to ask for changes and a list of who
   those people are.

Once the infrastructure related issues are in order, submit a Fedora council ticket for final approval before a
*.fedoraproject.org DNS entry will be allocated for the service.
