diff --git a/modules/sysadmin_guide/pages/tickets.adoc b/modules/sysadmin_guide/pages/tickets.adoc
index ae69c99..a4ff08b 100644
--- a/modules/sysadmin_guide/pages/tickets.adoc
+++ b/modules/sysadmin_guide/pages/tickets.adoc
@@ -92,7 +92,8 @@ Look for the maintainer of this app.
 
 * Maintainer is known
 +
-Ping it in the ticket.
+Ping it in the ticket or close the ticket and ask reporter to create it upstream (close it
+with the reason *Upstream*). This depends on the project. 
 
 * Maintainer is not identified or not active
 +