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adding a sysadmin SOP for adding externally hosted services

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Tim Flink 2023-05-09 11:28:31 -06:00
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modules/sysadmin_guide/nav.adoc
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** xref:dnf-counting.adoc[DNF Counting - SOP]
** xref:dns.adoc[DNS repository for fedoraproject - SOP]
** xref:docs.fedoraproject.org.adoc[Docs - SOP]
** xref:externally-hosted-services.adoc[Externally Hosted Services - SOP]
** xref:fas-notes.adoc[Fedora Account System - SOP]
** xref:fas-openid.adoc[FAS-OpenID - SOP]
** xref:fedmsg-certs.adoc[fedmsg (Fedora Messaging) Certs, Keys, and CA - SOP]

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modules/sysadmin_guide/pages/externally-hosted-services.adoc Normal file
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= Externally Hosted Services
There are services which are requested but not hosted using the traditional Fedora infrastructure. This SOP describes
the process for getting those services integrated.
== Contact Information
Owner:::
Fedora Infrastructure Team
Contact:::
#fedora-admin, sysadmin-main, sysadmin-dns
Purpose:::
Allow externally hosted services to appear as *.fedoraproject.org
== Description
Allowing external services to have a *.fedoraproject.org DNS entry will be decided on a case-by-case basis. Regardless
of where or how a service is hosted, if it can be accessed via a Fedora project domain, there is an impression that we
are responsible and that the service represents us.
To submit a service for consideration, open a ticket with the following information:
* What is the promise of support?
* Is there a point of contact for issues of normal priority?
- If there are problems identified, this is the contact point that will deal with them.
- Use common sense to decide whether the point of contact should be included in the ticket. If it's not included,
be ready to submit it via less public channels.
* Is there a point of contact for emergency or sensitive issues?
- This is for issues which either can't wait for the normal support process or require more descretion.
- This will frequently be contact information (email, phone number) for a specific person
- Do not put contact information for individuals in the ticket
* Acknowlegement that the service provider has been told who is authorized to ask for changes and a list of who
those people are.
Once the ticket has been submitted, there will be a discussion and decision on whether or not a *.fedoraproject.org
DNS entry will be allocated for this service.