howtos/fix_bugzilla_aws_saml_login.md

How to fix SAML login in bugzilla/AWS

Basically, we've observed that every now and then one of the ipsilon pod looses its config (or so it seems) which leads to make that pod unable to properly serve SAML requests.

Here are the steps to debug and fix this situation:

• Open all the web pod of ipsilon in different tags - Open the logs tab for each
• Open bugzilla.redhat.com in a tab using the private browser mode
• Try logging into bugzilla using the Fedora contributor button in the drop-down
• Check the recent logs of the pods and find the one saying something like: DEBUG(providers/saml2/auth.py:176 Redirect.saml2login()): saml2: 'NoneType' object has no attribute 'get_login_handler'
  • copy the name of that pod
• Go to the openshift's main node
• Delete the pod using: oc -n ipsilon delete pod <pod-name> (for example: oc -n ipsilon delete pod ipsilon-24-8ztdd), Openshift will automatically spawn a new one
• Try login on bugzilla again - it should work (or maybe another pod is mis-behaving?)